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Privacy Policy

Welcome to Star Pharmacy, where we value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy is designed to explain how we collect, use, disclose, and protect your data when you visit our website ( or engage with any other media form, channel, mobile website, or application connected to our services (collectively, the “Site”). 

By accessing the Site, you signify your acceptance of this Privacy Policy. If you do not agree with the terms outlined herein, we kindly ask that you refrain from accessing the Site.

We may revise this Privacy Policy from time to time for any reason. Any updates will be indicated by the “Last Updated” date, and your continued use of the Site after such changes constitutes your consent to the revised policy.


We collect information about you in various ways. The types of information we may collect on the Site include:

  • Personal Data: This includes personally identifiable information such as your name, shipping address, email address, telephone number, age, gender, hometown, and interests, which you voluntarily provide when registering with the Site or engaging in various activities like online chat and message boards. Providing personal information is optional, but it may affect your ability to access certain site features.
  • Derivative Data: Our servers automatically gather information when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you viewed before and after visiting the Site.
  • Financial Data: If you make purchases, orders, returns, exchanges, or enquire about our services, we may collect financial information related to your payment method. However, we store minimal financial data, as our payment processor handles most of this information. We encourage you to review their privacy policy for further details.
  • Mobile Device Data: If you access the Site from a mobile device, we may collect device information, including the mobile device ID, model, manufacturer, and location data.
  • Third-Party Data: If you connect your account to a third party and grant us permission, we may obtain information from third parties, such as personal information or network friends.
  • We may use a third-party application also known as a Customer Relationship Manager (CRM) in order to hold and process your requests and information.  This information is only used for the purpose of requesting medication from your Doctor, liaising with healthcare providers and professionals and processing your order, eg bookings, processing, shipping and delivery modules.


Having accurate information about you enables us to provide a smooth and customised experience. We may use the information collected via the Site for the following purposes:

  • Assisting law enforcement and responding to legal processes.
  • Compiling anonymous statistical data and analysis for internal or third-party use.
  • Creating and managing your account.
  • Sending emails related to your account or orders.
  • Enabling user-to-user communications.
  • Fulfilling and managing purchases, orders, payments, and other transactions.
  • Generating a personalised profile for a more tailored experience on the Site.
  • Improving the efficiency and operation of the Site.
  • Monitoring and analysing usage and trends to enhance your experience.
  • Notifying you of Site updates.
  • Offering new products, services, and recommendations.
  • Performing other necessary business activities.
  • Preventing fraudulent transactions and monitoring against theft and criminal activity.
  • Processing payments and refunds.
  • Requesting feedback and contacting you about your Site usage.
  • Resolving disputes and troubleshooting issues.
  • Responding to product and customer service inquiries.
  • Sending newsletters and communications.


We may share the information we collect about you in the following circumstances:

  • By Law or to Protect Rights: If required to respond to legal processes or protect the rights, property, and safety of others, we may disclose your information as permitted or required by applicable laws and regulations.
  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in various operations, such as payment processing, data analysis, email delivery, customer service, and marketing support.
  • Marketing Communications: With your consent or an opportunity to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
  • Interactions with Other Users: When you interact with other users on the Site, your name, profile photo, and activity descriptions may be visible to them.
  • Online Postings: Content you post, such as comments and contributions, may be publicly viewable by all users.
  • Third-Party Advertisers: We may use third-party advertising companies that use web cookies to provide advertisements tailored to your interests based on your browsing behaviour.
  • Affiliates: Your information may be shared with our affiliates, subject to their adherence to this Privacy Policy.
  • Business Partners: We may share your information with business partners to offer specific products, services, or promotions.
  • Social Media Contacts: If you connect through a social network, your contacts on that platform may see your name, profile photo, and activity descriptions.


We may use cookies, web beacons, tracking pixels, and similar technologies to customise the Site and enhance your experience. By using the Site, you agree to our use of these technologies. For more details on how we use cookies, please refer to our Cookie Policy on the Site.


The Site may include links to third-party websites and applications that are not affiliated with us. We are not responsible for the privacy and security practices of these third parties. Before providing any information to these websites, please review their privacy policies to ensure your information is protected.


We employ administrative, technical, and physical security measures to protect your personal information. Despite our efforts, no method of data transmission or storage can be guaranteed to be completely secure. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties.


You may review or change your account information or terminate your account at any time by logging into your account settings or contacting us. If you no longer wish to receive communications from us or third parties, you may opt out through your account settings or by contacting the relevant party directly.

If you have any questions or concerns about this Privacy Policy, please contact us using the information provided below.


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This will act as your personal medical record and allow you access to all of your details and orders on the website.